This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the Platform.
The Platform is owned by Maxto Private Limited, a company incorporated under the Companies Act, 1956, with its registered office at Talikoti, Karnataka, India (hereinafter referred to as ‘Platform Owner’, ‘we’, ‘us’, ‘our’).
The Platform includes the website at maxtoapp.azurewebsites.net, including related mobile site and mobile applications.
For the purpose of these Terms of Use, wherever the context so requires, ‘you’, ‘your’ or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
The use of the Platform and/or availing of our Services is subject to the following:
The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include and are not limited to the design, layout, look, and graphics.
You must not:
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website or through the Services for any specific purpose.
You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
You shall indemnify and hold harmless Maxto Private Limited, its affiliates, group companies (as applicable), and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of:
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event, including but not limited to acts of God, natural disasters, war, government actions, or other events beyond reasonable control.
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Karnataka, India.
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
For any queries related to our Terms & Conditions, reach out to our team.
Cancellations will only be considered if the request is made within 7 days of placing the order.
However, cancellation requests may not be entertained if:
In such an event, you may choose to reject the product at the doorstep.
Maxto Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team within 7 days of receipt of the product.
The request will be entertained once the seller/merchant listed on the Platform has checked and determined the issue at their own end.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.
The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.
Approved refunds will be processed to the original payment source (bank account, UPI, credit/debit card) used at the time of purchase. Maxto Private Limited does not issue cash refunds.
For refund or cancellation requests, contact our customer support team.
Orders for the user are shipped through registered domestic courier companies and/or speed post only.
Orders are shipped within 1 day from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation — subject to courier company/post office norms.
Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure your delivery address is accurate and complete before confirming your order.
Delivery of our services will be confirmed on your email ID as specified at the time of registration.
If there are any shipping costs levied by the seller or the Platform Owner, the same is not refundable.
For shipping queries or to track your order, contact our support team.
In order to become eligible for a return or an exchange, all of the following must apply:
Only such items are replaced by us (based on an exchange request) if such items are found defective or damaged.
There may be a certain category of products/items that are exempted from returns or refunds. Such categories of products will be identified to you at the time of purchase.
For accepted exchange/return requests, once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product.
If the same has been approved after quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.
To initiate a return or exchange, contact our customer support team within 7 days of purchase.